This programme is open to all corporates and prepares participants aspiring to be promoted to supervisory or managerial levels by providing them with a broad foundation in the management and leadership areas.

• Our Open programme allows delegates the opportunity to interact with world-class faculty and thought leaders, while collaborating with peers from different companies and industries.
• Our programme is highly inspirational and is designed to have a maximum impact with a strong emphasis on active learning, sharing of best practice and implementation of practical applications.
• The use of technology and a blended learning approach is also a key part of the CTI experience to underpin and deepen the process learning.
• This programme is MQA approved and is HRDC refundable

• Discovering and Mastering Yourself
  Learn that Self-Awareness is the characteristic we should all possess – Discover your personality, aptitudes, interests, values, needs, motivations, goals – Become more aware of yourself – what you think, feel and sense from one moment to another – Improve your communication ability with others.
• Essential Accounting & Finance
  Learn how to analyse an accounting transaction in a company into movements that affects assets, liabilities, revenue or expenses – Understand how profit is determined in a company – Create simple balance sheets and profit and loss accounts for a company – Learn how to assess the financial statement of a company using ratios – Learn tools that can be used to evaluate a project.
• Effective Business Communication
  Learn to identify the fundamentals of communication and methods of communication – Write different business documents – Use non verbal communication – Identify the differences with communicating to individuals and groups.
• Effective Interpersonal Communication
  Work on your strengths and areas for improvement when it comes to sound interpersonal and communication skills – Master the principles of all sound interpersonal and communication skills such as how to put your point of view across convincingly – prepare powerful presentations – confront your non performing subordinates – listen to others etc.
• Essential Marketing
  Explore how marketing concepts are relevant to your organization – Identify and solve marketing problems – Determine the impact of market share and life cycle issues on product(s) – Develop, evaluate and set alternative pricing strategies – Learn skills in marketing planning.
• Organisational Behaviour
  Understand the theories of organisational behaviour (OB) and understand behaviour of individuals and groups in the workplace – Understand the nature and impact of organisational processes which influence work and behaviour – Integrate the theory of organisational behaviour with management practice – Improve teamwork skills while working with others to address OB issues.
• Essential Economics
  Examine how and why market forces come into play, how they interact and why intervention may be necessary in some areas – Explore the market environment of business and apply economic analysis to day-to-day business decisions such as production, pricing, and market entry. -Study the measures of performance for a country’s economy – Examine issues about fee trade and international investment and discuss implications for Mauritius.
• Effective Customer Care
  Grasps fully the concepts of service and its challenges – Identify and understand the needs and expectations of customers – Understand the role of emotions and how they affect customer relations and our motivations – Understand the challenges difficult customers represent -Grasp the importance of assessing and monitoring customer satisfaction.
• Leading Projects
  Understand the importance of Project Management – Put into practice the internationally recognised project management framework produced by the Project Management Body of Knowledge (PMBOK) -Explain and understand the importance of the 5 process groups and 9 knowledge areas defined in the project management framework -Apply project management skills and relevant tools and techniques in a project environment.
• Essential HR and Performance Management
  Understand and comprehend the key elements of human resource management -Identify, analyse and discuss key HRM issues and their impact on the workplace -Recommend strategies to overcome management problems in the employment relationship -Learn how HR decisions affect the fairness and equity of employment relationships, the attitudes and behaviours of employees, and ultimately the efficiency and effectiveness of the organisation.
• Leading and Building High Performance teams
  Understand the difference between Management and Leadership – Understand what it takes to become a successful leader or manager -Realise the importance of teams -Understand how teams are formed -Understand how teams operate successfully