THE 2011 COMMUNICATION CHALLENGE PROGRAMME

In this fast-paced, high-tech age, communication flows across a gaggle of gadgetry from cell phones and Blackberries to video-conferencing, instant messaging and e-mail. With so much emphasis on instantaneous interaction, an increasing number of managers are becoming acutely aware of the need for polished, effective communication skills.

Like their counterparts the world over, Mauritian managers, professionals and staff alike face many difficulties when they communicate. As a result, their plans fail to materialize, productivity lowers and stress becomes rampant. Good communication bridges everyone and everything together. No business venture can ever take off or run successfully if good communication is not present.

At the Charles Telfair Institute, we are acutely aware of the need for sound communication. The Communication Challenge Programme (CCP) is specifically designed to enhance communication and improve efficiency within a business. It consists of six modules and is run on a part-time basis.

The programme includes practice, on-the spot assessment of all key competencies as well as detailed feedback on performance and progress.


COURSE BENEFITS

Your delegates will:

  • Acquire a sound knowledge of how communication takes place in the workplace.
  • Understand the barriers to effective communication and how to eliminate or minimize them.
  • Be aware of the different types of communication and how to use them.
  • Improve their communication skills in the four areas of Listening, Speaking, Writing and Non-verbal Communication by learning how to interact with empathy, make good presentations, conduct productive meetings, deal with customers effectively, write professional business documents and manage information intelligently.
  • Apply their communication skills to run productive meetings, interact effectively with others, resolve conflict at work and operate as a team.

Your organisation will:

  • Run more smoothly due to proper communication between departments, groups and individuals.
  • Benefit from the professionalism of your staff in all matters pertaining to communication.
  • Be perceived as avant-garde in the training of its personnel.
  • Achieve its objectives faster with the help of motivated and competent personnel.


WHO SHOULD ENROL

  • Ambitious young professionals, business executives and administrative staff who have a strong need to communicate effectively.
  • Employees who currently experience difficulties in communicating easily and effectively.
  • Young executives who want to learn specific skills such as how make professional presentations, impact on an audience, how to conduct well-run meetings, and so on.


PROGRAMME STRUCTURE

  • This programme has been designed with the workplace firmly in mind. It focuses on the real communication problems which are encountered in a business environment and how to understand and eventually eliminate these problems.
  • Structured in a way which will maximize learning while causing the least possible disruption to the participant’s professional responsibilities, the modules will run over six months (see enclosed time table). Except where indicated otherwise, each module runs over two full days.


PROGRAMME CONTENTS

Introduction: Principles of Sound Communication (1 day)

  • Welcome and programme overview
  • Understanding the importance of sound communication in the workplace
  • Barriers and solutions to effective communication
  • Succeeding on this Programme

Module 1: Know Thyself (1 day)

  • Identifying your strengths and areas for improvement (writing, e-com, listening, presentation, interpersonal)
  • Your Communication profile

Module 2: Efficient Business Writing (2 days)

  • Basic writing skills
  • Writing business documents: letters, emails, memos etc.
  • The importance of tone

Module 3: E-communication (2 days)

  • The implications of modern communication
  • The intricacies of Ms Outlook
  • Corporate Intranet and Corporate Blogging
  • Professional Virtual Communities • Listserv and wikis

Module 4: Presentation Skills and Non-Verbal Communication (2 days)

  • Making PowerPoint presentations
  • Speaking to peers, superiors, subordinates and business partners
    • • Making use of non-verbal communication

Module 5: Effective Interpersonal Skills (2 days)

  • The components of sound interpersonal communication
  • Mastering sound interpersonal communication

Module 6: Conflict Resolution and Team Work (2 days)

  • Sources of conflict
  • Handling interpersonal conflict
  • Managing corporate conflict
  • Using conflict positively and handling negative conflict
  • Enforcing team rules and team spirit


DELIVERABLES

Your delegates will receive:

  • A full course pack for every module they attend
  • Access to any study material they may require
  • A Certificate of Attendance on completion of the programme
  • Lunch, refreshments and parking will be provided
  • The programme is fully MQA-registered


For more information, contact our Corporate Marketing Manager on 401 6511.