Overview

• Responsibilities
  Understand and effectively presents and delivers presentations on the suite Oracle Hospitality products, features, and benefits to new and prospective clients as well as internal clients to promote sales and product development.
  Install, maintain, and troubleshoot solutions at Customer sites.
  Provide Professional training and knowledge transfer to clients according to the scope
  Actively supports the customer in all aspects through to case resolution, keeping the customer informed and updated throughout life of the case.
  Maintains historical records by documenting hardware and software changes and revisions
  Contributes to team effort by accomplishing related results as needed.
  Comply with support schedule adherence to ensure overall service level targets are achieved
• Qualifications and Experience
  University Degree in Hospitality Field or similar
  At least 1 year of relevant working experience
  Proficiency in using Microsoft Office Suite applications (Word, Excel, PowerPoint, Outlook).
• Requirements and skills
  Proven knowledge in Oracle Hospitality Point-of-Sale products (RES3700, Simphony, R&A, Gift & Loyalty and Inventory Management etc..)
  Good knowledge in OS and software deployment
  Demonstrate strong analytical, troubleshooting, and problem-solving skills.
  Exercise strong communication, organizational and customer service skills.