Overview

Requirements and Qualification:

•           Datacom knowledge will be an advantage.

•           Proficient with Linux, SQL and Programming Languages.

•           Basic networking knowledge.

•           Cloud and virtualization knowledge.

•           Strong problem solving and analytical skills.

•           Quick to adapt and able to work under pressure.

•           Good communication skills (both written and oral).

•           Well-motivated and able to work with minimum supervision.

•           Strong interpersonal skills and ability to work in a team.

•           Excellent troubleshooting skills, including the ability to handle difficult situations diplomatically.

•           The ability to work to tight time schedules.

•           Dynamic and pleasant personality with initiative.

•           Very Good work Attitude.

Duties are as follows:

·       Routine Maintenance Activities (related to system applications, databases, VM, Cloud and networking).

·       Hardware & Software installation, commissioning, debugging and testing of IT / Software projects.

·       Provide Technical Support (Troubleshooting) to customer via phone/email/onsite and liaise with Huawei Support team.

·       Perform associated project planning and engineering delivery tasks and analysis, as per company process.

·       Weekly reporting to immediate supervisor/manager about assigned tasks/work plan.

·       First level front line support to the customer to get and exceed customer satisfaction with quality & timely delivery.